How To Claim

Step 1 – Speak to Us

Please ensure that  your policy number or vehicle registration number  are readily available. One of our claim consultants will advise you on the entire claim process. Give us a call on +260 953 137869 / +260 968 325169 or you can send an email to : claims@goldman.co.zm

In the event of any occurrence of an incident , you should notify us immediately.

Step 2 – Report Incident to the Police within 24 hours

You are expected to report an accident, theft or attempted theft to the nearest police within 24 hours. Ensure that you obtain a police report as it will be needed for us to process your claim.

Step 3 – Requested Information

You must send us all the information we ask for as soon as possible. Below is a list of the typical information we need, but we may ask for more depending on the details of your claim.

Completed claim form
A copy of your driver’s license – if you do not hold a Zambian driver’s license, we’ll require a copy of your valid international/SADC license
Copy of vehicle registration book
Third-party details (if another person was involved including copies of their driver’s license, insurance cover note and vehicle registration book)
Three repair quotations from our list of approved repairers.
Avail details of the vehicle’s location to enable us to arrange the physical inspection

Step 4 – We will Contact You

We will contact you to keep you updated on the progress of your claim. If you want to talk to us at any time, you are welcome to call us at the numbers under the contact us